We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Incorrect rates

Hi all, I've just opened my property for bookings and have recieved 2 bookings with incorrect rates being charged. My rates are custom set according to number of guests, ie: 1 guest 650ZAR per night. When I recieved the invoice it is exactly half, ie 325ZAR. How is this possible? I have just closed my calendar. How can I adjust the price, or refund the guests and cancel the bookings?
Thanks!

1 Replies
51 Views

8
Aaltje B.

Oh dear Woodsidecottage25

Have you solved the problem? Since you have sent this message already 2 months ago.

Have you been in touch with the Help - desk team?

You can login via Extranet and then Inbox and message them or contact via same page

Hopefully you can start your hosting soon, and in case you have started already, let us know how things are going.

Greetings

Aaltje B.

1 year ago