Increasing Frequency of No-Shows

Good morning everyone. We're curious to find out if anyone else is experiencing an increasing number of no-shows post COVID deconfinement?

In preparation - On Booking.com's advice - we now accept last minute bookings without requiring card details and lo and behold we have seen 2 trends: 1) the number of no-shows has gone up significantly and 2) they are all from guests that we cannot charge because we did not stipulate needing card details.

Do we really generate more reservations becsaue we don't need card details or are we just getting the tyre-kickers who will look for a cheaper price anywhere else and cancel their bookings with impunity? What do yo think?

Thanks for sharing your experiences, UF.

BrookAve

we now accept last minute bookings without requiring card details

That was a bad idea , for short notice and last minute always get prepayment.

Kind Regards

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

Contact BdC- Location of Partner Only Phone number and Message methods

13 Bees

Thanks for your thoughts :-)

So, you're concluding that Booking.com's advice is wrong (our experience would suggest so)? And secondly, we'd be happy to take your recommendation forward if I could find the way to apply prepayment requirements JUST to last minute bookings and not to every guest. I can;t find this in our policies or payments pages so any ideas you have will be gratefully received.

Thanks, UF

BrookAve

no i didnt say that at all.

I said what it is based on when using the BdC platform for your property.

as for only taking prepayment on Last minute bookings, i believe its either enabled or not. But I will ask BdC support to confirm.

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/policies.html

Increasing Frequency of No-Shows

section :Prevent bookings that are likely to be canceled