India Hosts Unable to Charge Credit Cards
We have a big problem being unable to actually charge a fee to No-Show or Cancelled bookings.
We are a Guest House in India and have found that the banking system here does not allow us to charge a credit/debit when the card is not present. (ie MOTO or CNP). We have 2 POS machines and neither has a MOTO function. We queried with our bank and they tell us the function is not available. So despite us having the ability to view the customer credit card details (albeit without the CCV anyway) we are unable to recoup any costs from No-Shows and lose out a lot because of this. Effectively every customer gets a cancellation fee-free booking regardless of our policies.
Would love to hear from other hosts who have encountered this issue or found a solution ?