We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Inquiry about invoice

Dear Partner,

I've received the latest invoice from booking.com with amount of RM 89.04. The issue is the bookings was cancelled by the quest it self. I tried to call booking.com but the call was not reach through.

Please assist me on this matter.

Hotel ID: *** Inv No: ***

Thank you.


MOHD SYAHRIZAD TARMIZI Front Office @ Desa Selatan Resort ***

1 Replies


You have posted this on the partner forum so we are not able to help resolve this.  To email the booking.com help team use the Inbox icon on Extranet.

6 months ago