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Invalid Credit Card

Hello I would like to know why was Mr ***   *** reservation cancelled.... I learnt it was cancelled from your side because you found that his credit card was invalid? I myself when travelling was using cards that wouldn't have too much cash or were not quite actual,  so I would prevent anybody misusing it.....I cannot contact this client. I feel sorry as it is an interesting reservation....Can you give me more data on this thank you very much....


1
Edita Kostrounova

I've been told that I'm the only one who can charge the customer that is arriving. But when somebody doesn't arrive and it's a no show and I do not have him in person and I cannot catch him I expect that booking.com charges his credit card and then gives me the payment for the stay.....If I do not get any reimbursement, than it is really wrong because that's what you are there for... right?  you have the credit card details which I don't see and I totally rely on you  that when a guest ruins my weekend as he was blocking it a long time, and I as a house with max 4 rooms might not   get any bookings for another 3 days.... because my hotel seemed long like fully booked.....

4 months ago