invalid credit card details
Dear booking.com hosts!
We have received two bookings at our B&B with missing CVC codes (invalid credit card details). So I notified the guest that their booking shows invalid, but they didn't changed it. The policy is that it's a non-refundable option they agreed on when they made the booking.
Would you take the change to trust them and leave the reservation as is? Or would you cancel their reservation?
We recently had 2/3 guests who made bookings and cancelled a day or two before arrival and only then we discovered that their credit card details were also not valid. So actually they blocked potential bookings.
Love to hear your thoughts!