Use our data-driven guide to capture late-season demand.



Hi booking, 

I had an invoice from your side and I already paid as soon as I received that but the bank rejected and refunded it to my VNese bank account. Please help introduce another way to pay to you.  thank you

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BrookAve 2 years ago


Hi My Tran


FYI : you are not addressing the Finance or Support team when you post here, just other partners.


Please reach out to the support team by phone and use message for finance team, see info below.





Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :…


How To Contact


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.