Invoice ***

Hello, I received a message regarding payment of invoice, I believe most of the March 2020 bookings are cancelled and I updated them as no show or bookings cancelled. Can you please send the itemised bookings so I can be able to understand how the charges Commission of $252.72 was derived. And also I got a message about my account been migrated to normal account from business account, can I appeal this decision please.


You have posted this on the Partner Forum.  As this relates to a query for a specific booking you need to contact booking.com help team.  Use the Inbox icon on Extranet where you can contact a specific team with your problem.  You could call but from posts on here there are long wait times on the phone.


I am in New Zealand so no point giving you the one I have.  Have a search for Contact and you should get a local one.



Hi please link your property to your profile, it greatly helps.

How & Why Add your Listing to your Partner Community Profile


On extranet you will find all that info under the Finance menu.



Kind Regards,


Ps Email regarding the business to normal downgrade has nothing to do with your partner Extranet account.


That's referring to your Guest account for when you travel.