We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Dear Booking Team

Could you provide us the latest commissions invoice before the regular upload date on the Booking Extranet? Unfortunately, we need the invoices urgently for our reporting in these exceptional times?

Could you forward the invoices to my personal email address ***?

Thank you very much for your assistance

Nelson Tytus

Front Office Manager

1 Replies


You have posted this on the partner forum so we are not able to help with an invoice problem.  To contact the booking.com help team use the Inbox icon on Extranet.  also check the reports on the Finance section to see if they give you what you need.

5 months ago