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1

invoice

why do you charge us for a customer how does not come to our Hotel?

Booking Number ***

Guest Name ***


11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi  Raban

 

This is a common issue when you do not mark as No-Show and if not prepaid, do not message support, for this.

 

There is a dispute feature on the Reservation list section of the Finance Menu, you can tick and submit dispute .

 

or

 

Please phone BdC Support directly for this type of enquiry. Guide below or :

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

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