why do you charge us for a customer how does not come to our Hotel?

Booking Number ***

Guest Name ***



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi  Raban


This is a common issue when you do not mark as No-Show and if not prepaid, do not message support, for this.


There is a dispute feature on the Reservation list section of the Finance Menu, you can tick and submit dispute .




Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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