1
invoice
why do you charge us for a customer how does not come to our Hotel?
Booking Number ***
Guest Name ***
why do you charge us for a customer how does not come to our Hotel?
Booking Number ***
Guest Name ***
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting an action request will not result in any action at all, here.
Hi Raban
This is a common issue when you do not mark as No-Show and if not prepaid, do not message support, for this.
There is a dispute feature on the Reservation list section of the Finance Menu, you can tick and submit dispute .
or
Please phone BdC Support directly for this type of enquiry. Guide below or :
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Other, then phone number is revealed on right
Kind Regards,
Be Safe, Be Well
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