Dear Booking.com Team,

Greetings on this new year!

I have received an invoice for December 2020 bookings. As you can see, there were two (2) "No Show" bookings and one (1) "Cancelled" booking. I am invoiced on the two (2) "No Show" bookings which commission is due for me to pay today, 17-Jan. However, the total booking charge has not been credited to my bank account.

Can you please advice me on this matter?

I look forward to hear from you the soonest.

Thank you. God bless and keep us all safe!


Aimee D. Dicdican



Hi Aimee


Reminder this place is not for Action or account requests. For that you must contact,  BdC PartnerSupport team directly. 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose message or call
  6. Then follow prompts



Kind Regards,

Be Safe, Be Well