We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Invoice Claim

Booking is asking me a Commission on a. Stay that never occurred. I have notified them but they seem no to take notice of my communications neither the cancelation and lack of any fact or prove of the stay.

Booking is now threatening to close my account... Can anyone help? Thanks

4 Replies
12 Views

4
Kibokoafrica

You should just pay that commission before that happens. Next time Remember to click the no show button that is only active 48 hrs

1 year ago
1
Almacien

You must be joking Kiboko, we are talking about a 270€ commission + that happened on my first steps as a host. I expect some help as well as understanding from Booking. Am I wrong?

1 year ago
4
Kibokoafrica

You are right,like now as we are talking i have arleady landed in the same trouble as you. I remember i had set all the preferences that a guest should payup 10% if he/she fails to avail at the property. I had contacted booking.com about this problem and it ended badly because right now they have not listed my property. I were and i am ready to show proof of the coversation we had with those particular guests. Anyway 270 euros is a way too much money if you are sure no payment was credited into your account

1 year ago
10
M Adamopoulou

Hi! Almacien and welcome to the forum.

So sorry to hear about your struggles. As Kibokoafrica said those are the rules of Booking.

Since the amount is to big maybe you can convince Booking with facts that you had no intentions in not paying commission, as you are a newbie and some things are not easy to understand.

Maybe, at least they could lower the commission just for once for you.

Wish you all the best.

1 year ago