We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Invoice: Credit note


I have an invoice of type Credit Note. It was due the 18th of December, but I did not see the payment until now on my bankaccount. When is a credit note being paid?

Best Regards, Arjen van Berlo - B&B Turistgården Särna


1 Replies

Community Admin

Hello Arjen van Berlo! Thank you for posting in the Community! The amount of the credit note will be normally deducted from your next commission invoice. We hope this information helps you! Best of luck! 

11 months ago