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1
Casita Mazo
#Urgent

Invoice not correct

Hello,

 

since 14 days I try to get an answer from the HELP -service regarding an incorrect payment.

 

I did not have received any answer.

After dozens of messages.

 

What more can I do?

 

Regards,

 

Markus

11
BrookAve

 

Hi

 

How did you make contact to Partner Support?

Was it actually partner support and using one of these methods below, if not use these instead.

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

1
Casita Mazo

Hello,

 

I have sent now for the last 16 days the message via the HELP in the PULSE-App (the ONLY way to contact offered there in this case).

 

I have NEVER received a reaction. Nothing.

 

Today I will send this message again and again.

It is this one:

Hello,

the last payment from the 3rd of june has an error I think: It should be 100,00€ MORE. If you count the 3 bookings 2x 104,00 + 52,00€. Could you please check that? Thank you in advance!

Regards,

Markus

 

11
BrookAve

 

First stop using pulse app to do everything is the first mistake. It will never replace the full featured Extranet via https://admin.booking.com. on a proper computer browser.

You are your own worse enemy on this, if you dont open your mind and do it exactly how I show or describe it.

 

 

 

1
Casita Mazo

Hm - strange then that the PULSE App is still online and good for the rest.

I try now to contact booking.com via the Extranet.

 

But - this still does not explain why they do NOT help or answer.

As a client of booking.com I must admit that I feel let alone and kicked out. 

I am at the point to delete my 4 listings from booking.com

Perhaps they will send a ‘SORRY’... 

 

Unbelievable.

 

Thanks for the answer.

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