Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Invoice Overdue

I am receiving several emails from a specific invoice of 9usd that i need to pay to booking from a reservation of 1 night that didn't show up. The guest made a mistake making the reservation but didn't make the cancellation before the arrival date, making it look like if it were here. I need assistance to cancel this invoice or Booking shpuls contact this customer directly to pay the invoice. I did not receive any payments or guest at all 



Partners cannot assist with Account issues. Posting such topics will not result in any action by BdC Partner Support.


Reminder the reservation statement  under Finance menu has a dispute feature


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards