Use our data-driven guide to capture late-season demand.


Invoice Overdue

I am receiving several emails from a specific invoice of 9usd that i need to pay to booking from a reservation of 1 night that didn't show up. The guest made a mistake making the reservation but didn't make the cancellation before the arrival date, making it look like if it were here. I need assistance to cancel this invoice or Booking shpuls contact this customer directly to pay the invoice. I did not receive any payments or guest at all 

Profile picture for user b
BrookAve 1 year ago


Partners cannot assist with Account issues. Posting such topics will not result in any action by BdC Partner Support.


Reminder the reservation statement  under Finance menu has a dispute feature


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards