Invoiced for cancelled and none showep up reservations on booking.com

Not sure of  what to do with the invoices I received from booking.com.

I am being invoiced for about $1,000 for bookings that were cancelled and even non cancelled but none-show up. So many reservations from booking.com which are 99.9% cancelled or none-show up.

I have called booking.com to set up payment upfront and full payment for none showed up reservations but still nothing happened. I set it up on the site that my property is non-refundable but still nothing happened. I received fake reservations for many days and even weeks that I cannot even cancel. I tried to cancel those reservations but no possible until the reservations dates due. 

I place the daily rate so high to discourage reservations from booking.com and it even triggered those fake reservations. Since I couldn't cancel those, i have place comment on the reservation in my hope that booking.com would notice but still nothing happened.

Booking.com korea has been balling me non-stop asking me to pay for those reservations . They could help me by finding those who reserved to confirm why they didn't show up and why payment was not made but no help from booking.com.

Now I got this over $1,000 invoice which I have no way of paying. Booking.com is synced with other sites so I have lost a lot  because of those booking.com fake reservations.

Unbeleivably booking.com allows reservations without contact nor address nor asking for reservation fees.


Any help would be appreciated.


Thank you


1 Replies

Aaltje B.

Hi Anneth

This is not a normal situation and definitely conflicting with BDC policies. ( I don't pay commission for cancellations..)

There is miscommunication.

Do you have proof of all the cancellations?

You can make a screenshot with your cellphone and attach it to question via Login to Extranet / Finance team.

(Anyone in the forum can shine more light here, please? Marco ?)

Hope this helps a little.

Keep coming back to us if not successful.

1 year ago