1
David Candaele
#Help

invoices

Hi, Just wanted to know if some other places also have some issues having answer from booking.com ?? I've been sending messages through booking.com since 2 or 3 months about a problem on an invoice and never received any news from them. Thanks

2
Francisco Alvarado

Yes, sometime is very frustrating to get contact them, try send same message to different departaments and hopefully you have someone answer it.

Good luck

Regards

Fran Alvarado

 

1
David Candaele

Thanks Francisco, Yes I did that but now we received a message saying that they will close our account because we didn't pay but we just need to have an answer from them.. SInce the COVID I think the cut their employees and now it is impossible to get in touch with them

11
BrookAve

 

Hi David,

 

To dispute an invoice stay(s) on the reservation statement,

 

Open the statement and tick the Dispute box , then submit.

 

To dispute the entire invoice, not directly related to the Stays on it, instead message BdC Partner Support.

 

Note in some regions/countries there is a backlog of cases.  

 

Message BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose FINANCE
  5. Now choose DISPUTING INVOICES
  6. Then at bottom , See all contact options, and click Message

 

 Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.