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1
David Candaele
help

invoices

Hi, Just wanted to know if some other places also have some issues having answer from booking.com ?? I've been sending messages through booking.com since 2 or 3 months about a problem on an invoice and never received any news from them. Thanks

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3
Fran Alvarado 1 year ago

Yes, sometime is very frustrating to get contact them, try send same message to different departaments and hopefully you have someone answer it.

Good luck

Regards

Fran Alvarado

 

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1
David Candaele 1 year ago

Thanks Francisco, Yes I did that but now we received a message saying that they will close our account because we didn't pay but we just need to have an answer from them.. SInce the COVID I think the cut their employees and now it is impossible to get in touch with them

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11
BrookAve 1 year ago

 

Hi David,

 

To dispute an invoice stay(s) on the reservation statement,

 

Open the statement and tick the Dispute box , then submit.

 

To dispute the entire invoice, not directly related to the Stays on it, instead message BdC Partner Support.

 

Note in some regions/countries there is a backlog of cases.  

 

Message BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose FINANCE
  5. Now choose DISPUTING INVOICES
  6. Then at bottom , See all contact options, and click Message

 

 Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

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