1

Invoicing

Hi Folks

We have recently had trouble with the invoicing from the booking.com finance team. There have been a number of cancelled bookings, that still appear on our invoice as chargeable actions.

Can I ask if anyone else is experiencing the same problem? 

Regards

Alec


6
Sharon Powney

Usually they only get left on invoice if they haven't been fully cancelled on the system.

Contact booking.com help team to resolve using Inbox icon, messaging booking.com

1
Bank Street Lodge

We have a number of bookings, that have been cancelled and show as £0 chargeable to the guest, but still show a commission amount chargeable to us.

Everyone of the reservations were cancelled 2 days prior to the date booked, so meets with our cancellation guidelines.

I have disputed the amounts with the finance team, but I would expect b.com to ensure correct invoices were sent to businesses. 

I was just curious to see if anyone else has had the same issue.

Ta