Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Issues accessing virtual cards information on Extranet

Hello to everyone:

I'm having issues since 3 hours ago about accessing to the virtual cards information on my Extranet. I was working the entire day processing those cards, I processed successfully about 17 and suddenly on the number 18, after the system asked for user and password like usually, a new page opened for profile verification:

I must mention that no phone calle or SMS arrived to my phone after trying, as you can see, Pulse is the 3rd option [first for me], well I looked for Extranet Code on Pulse and after I entered within the time limit, the result is INVALID PIN NUMBER.

I waited about 2 or 3 hours, just in case some protection etc, but I'm still unable to see the virtual card information.

Do you know guys what is possibly going on here? Anyone with a previous similar experience?

What should I do next?

Thanks in advance,

B Regards,

Juan Carlos

Laura, Communi…

Hi Juan Carlos,

Thanks for getting involved with the forum :)

Since you haven’t received a reply from another partner, the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox.

Good luck with everything,