Is it possible to modify a reservation that is currently checked in? (And has already stayed for one or more nights?)
Hi there, Our guest had originally booked and paid for a room at our motel for five nights, although she had just decided to check out early (today), only staying with us for two nights. So of the five nights that the guest had already paid Booking.com for, we have now processed two nights on the virtual card provided. Is it possible to have the remaining balance of refunded directly to the guest's account via virtual card?
Also, we tried using the "Mark as a no-show" feature as an attempt to manually modify the reservation down to two nights (since it did not give us the option to "Change reservation dates & prices" due to it being the 3rd day of check-in time), although the option to adjust the exact amount of the no-show fee was unavailable. It'd be a nice feature for Extranet to incorporate, unless there's actually another workaround that us partners have full control over!
Please advise how we would go about solving this issue for next time. Thanks, Darren