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Jane - owner of hotel
Hi - my Guest Payment Options menu (under Policies) is not working. I want to change from "cash only" to "we accept credit cards". I make the change but then the "save" button will not save.....the only option then is to "cancel" and try again ......and again.......and again.......! I keep contacting Booking.Com and get various responses....mainly "there is a bug in the system". It has been over 10 days since I first realised I had a problem - has anyone else got this same problem??
Do you have the option of using Payments by Booking.com? If so, I suggest using it - will save you a lot of hassles over the credit card options - no more fake bookings, fewer no shows etc etc.
As for the problem you describe, Booking.com has loads of bugs .... keep asking, keep hassling them ....
Hi - thanks for your response. Because I cannot change from cash only to accepting credit cards, I also cannot activate the Payments Online option either........I'm stuck. They say it is a worldwide issue ...... but they cannot track the source of the problem !!!!
I always set up properties on AirBnB / TripAdvisor first, then I create the listing on Booking.com but do not open up for bookings until they set up Payments by Booking.com - that way, I can get bookings while Booking.com sort out their problems - eventually they get it sorted .....
Thanks for the advise...much appreciated.