We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Jeff malburg ***

Missing payment hotel credited Booking.com MC #7116 a credit $118.54, $118.54 and $237.08. Holiday Inn Express was only able to get $-100.00, $-200.00, and as of today $-26.45. which is the difference of $147.71? Please make funds available to get this account out of the negatives balance. i can be reached out ***

1 Replies


You have posted this on the partner forum so we are unable to help with detail on specific bookings.  To email the booking.com help team use the Inbox icon on Extranet.

6 months ago