1
Sally Court
#Urgent

Lack of response from Booking.com to messages and letters

I have been trying to get someone at Booking.com to answer why I am unable to register my UK bank account details online.  I have tried three different account numbers and all have been rejected.  Booking.com have taken money for bookings and their commission but as yet nothing has been credited to my account due to this problem.  This has now been going on for months.  I have not only sent messages on the online page but also written to HO twice including to the CEO and am dismayed to not have a single response.  This is very unsatisfactory.  I have also found it difficult to locate a telephone number so I can talk to someone knowledgeable.   Why are they so shy of actually talking to talking to us.  I need this to be resolved soonest.

10
M Adamopoulou

Dear Sally,

Very sorry to hear about your payment struggles.

Is your property in UK???

 

As Sharon suggested above you have to contact BDC directly through your Extranet inbox.

Wish you all the best.

 

11
BrookAve

 

Hi Sally

 

I get and understand, but considering how you essentially are not following their procedures and valid contact methods, that will be why.

 

It sounds like you do have property fully registered just that it may not be in same country as you are. In this case policy is you must have a bank account in same country as property listed.

 

I know its a pain and ridiculous at first sight, but in hindsight its mainly due to Anti Money Laundering policies .

 

THere has bee nat times on here the misinformation and wrong impression the BdC is : ignoring, not replying etc..

 

But remember this... those staff are in the same reality as us , and may be let go, layed off, and so a skeleton crew has to deal with... potentially 

320122 Partners due to the latest count, worldwide.

The back log of request, the prioritising of them etc means we will in some cases have to wait longer. 

 

2 days is actually not long in the current climate.

 

My advise is use dedicated Extranet messaging feature to first log the request, then give it a few days to  follow up by phone.

 

 

 

Kind Regards,

Be Safe Be Well

 

PS: your partner profile is incomplete, missing your listing URL, please add it as it can at time greatly help us help you on occasion.

Guide : How & Why Add your Listing to your Partner Community Profile

 

BdC Support Team : Dedicated Partner Contact Options - Visual Guide