Last minute reservation cancellation
My property number is ***
I received last-minute reservation (***)
The problem is that due to "Korona" I stopped the short-term activity and give the apartment for a long rental. Since I didn't update calendars yet, the guest succeeded to book.
I spoke with the guest and explained to him the situation. The only problem is the payment refund.
Since it is last minute, I can't do it by myself
Please help to cancel and pay back all the amount to the visitor.