Leaving without paying
We have had a couple stay for a couple of nights and were seen running with their luggage without stopping to pay (for their room and food). We don't want to become a non-trusting establishment and insist on deposits. We are a very small rural pub and need to make booking as attractive as possible to survive. But now I find out that I can't access their credit card details and booking.com aren't able to give them to me either. It seems crazy that you only have one shot at looking at the card details (if you need the CVC, three if you don't) and that is only within 10 days of the booking being made (which could be 18 months ahead of the stay). If booking.com have requested this information in order to make the booking, surely they have some obligation to provide the card details following what for us is a significant theft? Or am I supposed to keep a written list of all the credit card details for all of our bookings somewhere on our premises?