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Legality of refunding guests

Hi all, I have been reading the many unhappy comments regarding the unfair and bullish way bdc have given so called hotel partners no choice but to refund guests when a guest has booked a non refundable rate, and have given no option to offer another date to the guests even if they would like this option.  So my question is does any hotel partner remember agreeing to this at the time of so called signing the bdc contract, as I for one did not knowingly agree to that, and I would be interested to know how this is actually worded to cover such an event, and if infact it is legal to do this. If you know anything about this or not I think we should make our views heard. I would also like to know if others are interested in a crowd fund to fight this?

21 Replies
131 Views

2
Villa Vittoria…

I totally agree. I am ready to sign a petition or some kind of union so that we offer a unified front in our discussions with bdc. 

+1
5 months ago
10
BrookAve

If you search for

 

"GdT"

" weekly March 16"

 

Those two topics will show it, if not on recent list

+2
5 months ago
3
Riad SHIRAZ

Bonjour, Compte tenu de la situation actuelle, nous avons besoin de communiquer avec d’autres propriétaires .

 

Nous demandons à ce que vous mettiez en place un version Française.

Compte tenu du montant des commissions retenues par BOOKING, l’assistance d’un traducteur doit être mise en place. Cordialement Pascale

5 months ago
10
BrookAve

Hello, Given the current situation, we need to communicate with other owners. We ask that you set up a French version. Given the amount of commissions retained by BOOKING, the assistance of a translator must be implemented. Regards Pascale

 


Salut Pascale,  @Riad SHIRAZ  

Il existe déjà plusieurs versions linguistiques. Vous devez simplement l'activer. L'outil de sélection de la langue se trouve en haut à droite. Accédez simplement à la page Web que vous souhaitez en français, puis sélectionnez le français dans la liste des langues et la page Web se rechargera dans cette langue.

 

 

 

Francais Edition : https://partner.booking.com/fr/aide/cadre-juridique-et-sécurité/informa…

 


Hi Pascale, 

There already is multiple language versions. You simply have to toggle it on. Located top right is the Language selection tool.

Simply go to the webpage you want in french and then select french from the language list and the webpage will reload in that language.

+1
5 months ago
2
The Sea Spirit…

Hi Sergei what about the costs to business for the transactions of one processing the payment and then refunding is this supposed to be a cost to us to? How is that fair  so a guest booking a non refundable rate and gets there money back and we have to pay for that to? 

+1
5 months ago
10
BrookAve

Indeed, totally agree.

I have yet to see any of the payment gateway provider make any offers to lower or suspend transaction fees. sumpup.com, paypal, payrexx.com, strip.com, etc.

 


Kind Regards Be Safe, Be Well

+1
5 months ago
2
The Sea Spirit…

Hi Barry Reilly, it's really bad that the cost is down to us!!! We should at least be able to deduct the fees for a guests reservation as this is not our fault either. I'm sure guests would not be unhappy with this. 

+2
5 months ago
10
BrookAve

exact,

unfortunately there actually are some guests ,

a significant %  of them,

that actually are and don't give two skips about the provider.

5 months ago
2
Villa Vittoria…

Like I previously said in most of my bookings cancellations I found a lot of co operation from booked guests and agreed  for future refund against future bookings with us with no expiry date. Bdc cannot help with this they told me. So when everything is plain sailing ok to charge me 18% commission but when we're all sinking including bdc at the moment we're not finding the back up of bdc.

+1
5 months ago
3
Riad SHIRAZ

Hi, 

I haven't yet checked the terms of the contract in a situation such as we're in today. I absolutely agree with you regarding the booking decision to cancel bookings without having any decision-making power . Other alternatives exist before proceeding with the refund. I am interested in a mob fund to combat and I am preparing a petition. Before publishing it, it would be a good idea to have it checked by other owners so that everyone can give their opinion. But I don't know how to do that.  Would you be able to advise and help me please 

I'm French and I don't speak English very well, so the translation is not excellent. 

 

Thank you

 

Pascale

5 months ago
3
Riad SHIRAZ

I signed this petition, but I think I'll have a very good case for it. I think BOOKING is backed by some very strong attorneys I wanted to create a new one and propose alternatives in case we didn't win. - No systematic cancellation  - postponement of the trip for Guests obligatory - Exemption of the BOOKING commission for a period of time (to help us start again).

5 months ago
2
The Sea Spirit…

I'm sure they do have good attorneys behind them big firms with money always do but we still have a voice, I think that's a great idea to start another petition regarding choices rather than just cancel 

+1
5 months ago
2
Villa Vittoria…

Dear Pascale

If you will create a petition and you can do it in French it will be easy to use Google translate for others to fill out.

 

+1
5 months ago
3
Riad SHIRAZ

sometimes the translation is not very good.

5 months ago
2
The Sea Spirit…

Hi there is a petition already please see Barry Reillys link above and everyone sign for change

5 months ago
2
Villa Vittoria…

Thanks for sending petition link. Share this on social media too. I just signed. Well done for this help between us partners.stay safe

5 months ago
2
The Sea Spirit…

Hi, I've just signed and shared on social media let's keep this going 

+1
5 months ago
3
Riad SHIRAZ

hI , I haven't yet checked the terms of the contract in a situation such as we're in today. I absolutely agree with you regarding the booking decision to cancel bookings without having any decision-making power . Other alternatives exist before proceeding with the refund. I am interested in a mob fund to combat and I am preparing a petition. Before publishing it, it would be a good idea to have it checked by other owners so that everyone can give their opinion. But I don't know how to do that.  Would you be able to advise and help me please 

I'm French and I don't speak English very well, so the translation is not excellent. 

 

Thank you

 

Pascale

5 months ago