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LIST OF GUEST REQUESTING FOR REFUND AND CANCELLATIONS

Hi Partners ,
 
Good Day!
 
Please help us to refund those guests who did not arrive or cancelled their booking due to COVID-19 . 
 
Please also help us to charge those guests marked as a no-show who stayed at the hotel and refund their remaining night.
 
 
May I also request to hold the payment for those guests who cancelled their reservation, but already collected by booking,com
 
TREETOP SUITES: ***
1 Replies
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Sharonpowney

You have posted this on the partner forum but we are not able to help with this situation. You should email the booking.com help team using the Inbox icon on Extranet.

7 months ago