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Lost order without number but with a payment to booking

Good afternoon. We have a strange situation last friday (18/10/2019)

Our client called to us and said that she made a reservation via booking.com and already paid to your company 80 EUR. The payment was made via REVOLUT platform. She show us payment details.

But thing is this that we don't see this booking anywhere from your page.

She told us that you have these money but did not get her any reservation confirmation.

We also don't have any order number and any other details.

Please help us to sort this problem, thank you!

2 Replies

7
fluff

As you have no record the problem is not yours, just make sure you message BDC to tell them customer X is trying to track their booking but you have no record. The booker must contact Booking.com and Revolut directly, there is nothing more you can do.

1 month ago
B.
Sergei - Commu…

Hi Audronė Bujanauskienė! Thanks for your post. 

I think the quickest way to get help in this situation would be to send a message through your extranet or use the phone number listed next to your extranet inbox.

All the best!

1 month ago