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misleading room rate

a customer complained that the price on line was £84 where as it is £95 for a double room this is misleading Just quote £95 please quote our original rates on all of our rooms Mandalay ***

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BrookAve 1 year ago


THe Price displayed is the price paid.


Open their details page for the booking to see the price they did.


You cannot change price after a booking is made


contact partner support to see where you misconfigured it or enabled promos like Genius and Mobile Rates under Promos in Extranet.





Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox