I have a problem with a payment that seems is not passing through, and would appreciate your help.
On the 3rd of June, We had a guest by the name of ***. His bill added up to 1665 USD (5950 NIS). Its seems that for some reason his payment didn't come through - even though on your website under the reservations tab, i see his payment status as "Ok - payed online " . (as you can see in the photo)
**** was our guset after *** on the same month, and her payment came through. so i would have to assume something went wrong with the payment transfer/ transaction.
I would love for you to help me resolve this problem .