We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



missing payment

Hello booking,

***Picture Removed***

I have a problem with a payment that seems is not passing through, and would appreciate your help. 

On the 3rd of June, We had a guest by the name of ***. His bill added up to 1665 USD (5950 NIS). Its seems that for some reason his payment didn't come through - even though on your website under the reservations tab, i see his payment status as "Ok - payed online " . (as you can see in the photo)

**** was our guset after *** on the same month, and her payment came through. so i would have to assume something went wrong with the payment transfer/ transaction.

I would love for you to help me resolve this problem . 

Thank you

Ilan Oulu

2 Replies


Have you tried contacting the customer also? 

I think you should not be showing the name of the guest at this time - everybody who accesses this page can see his name! (I don't think that was your intention?)

1 year ago
Isle of Wight …

This is the Partner Forum, where owners like you discuss things among ourselves. You need to contact Booking.com support. There is no support here from Booking.com!

1 year ago