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1

Missing Payment

Hi,

We had a no show guest - *** *** - we are trying to charge the card provided but it gets refused can you please help?


Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

Hi

 

This can be an issue sometimes, when there is no prepay policy enabled.

If the policy set on Rate Plan requires full or partial payment for a No Show, in most cases you wont be able to claim it.

 

You could try message BdC Partner Support to follow up for you.

Or if you can see a Guest  phone number try ring them or message them

 


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.