Missing Payment

Hi

This can be an issue sometimes, when there is no prepay policy enabled.

If the policy set on Rate Plan requires full or partial payment for a No Show, in most cases you wont be able to claim it.

You could try message BdC Partner Support to follow up for you.

Or if you can see a Guest  phone number try ring them or message them

Message or Call BdC PartnerSupport

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.