We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Missing payment from Booking.com

Hi, I am supposedly paid weekly by Booking.com, although the payments are far from weekly and I never really know when I will be paid. Booking.com owe me £722 for the period 4th - 18th October 2020. They made payments to me after this date but have overlooked this payment. I have messaged the finance dept. More times than I can remember, with not one single response. I sent a general message with a response that it was being referred to an ‘expert.’ I once got through on the phone (transferred to the USA although I am in the UK and phoned London), they looked at my account, apologised and said I was indeed owed the money. This was a Friday. They said they would message the finance dept. When I told them messages were not answered, they said they would leave a message for a colleague to ting finance on the Monday to ask them to make payment. I have heard nothing. I filled in a complaints form. No response. I am in the UK in lockdown, so my business is closed, I have hardly any other income and I have bills to pay, so I need this money desperately. Don’t know where to turn now. If I phone and enter my ID they hang up. IS BOOKING.COM IN TROUBLE? Is anyone else owed money? What do I do if no one responds?

1 Replies

Lisa Agogue

Yes I am owed money and I just get told I have to wait though nobody knows how long. I was told finance dept only keeps the line open for about half  an hour then deals with all the backlog.They promise to phone back then never do.

9 days ago