Missing payments since January
Hi,
this is my last resort! I have not been paid for six bookings in January, amounting to hundreds of euros. When I speak to finance on the phone, they cant explain it and say they will get right on to it and I should get a payment in the next week. BUT NOTHING HAPPENS. On 30 April, my husband and I went carefully through the bookings and payments we had received and identified the missing payments, as we were struggling with the lack of income due to lockdown. To date, I have not received a reply. The very next day, 1 May, my husband of 47 years , and my soulmate, fell and fractured his skull. He died a week later without regaining consciousness. In April, both my parents died. I am struggling to adjust to my new situation and I really do not need this problem with booking.com. I have started EU small claims proceedings and will switch to another online platform from 27 July. I will cancel all my booking.com bookings from that date. I will inform the clients why. That booking.com have withheld payments that I and the guests trusted them to collect for me.
The last time I posted, asking for help on a partner forum, all the replies were basically insulting me and telling me I must be wrong. But I know I am not!
Dinah McAlees
I am sure you realise we can only sympathise as this must be frustrating. If more people weren't being paid there would be more posts here with the issue so I don't feel it is a general problem.
I am sure it is not, though I am by no means alone. All the more reason that Booking.com should resolve the problem. Thanks for responding.
You're not the only one with this problem.
https://partner.booking.com/en-gb/community/guest-payments-finances/bookingcom-hasnt-paid-january