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Missing refund

Hi I have a guest who cancelled her reservation for May on 17th March but has not yet received her refund.

The details are as follows

**** - *****

Could you please look into this and help the guest as I cannot refund money I have not received as she did not check in and cancelled in good time.

Many thanks


Profile picture for user s
Sharonpowney 2 years ago

You have posted this on the partner forum and we are unable to help with a specific booking.  Email using Inbox icon on Extranet to contact the help team.

2 years ago

Hello Chris Wiseman! Thanks for your question. I think the transaction may take some time. If you think there is something wrong with the process, please, contact the support via your extranet.