Missing refund

Hi I have a guest who cancelled her reservation for May on 17th March but has not yet received her refund.

The details are as follows

**** - *****

Could you please look into this and help the guest as I cannot refund money I have not received as she did not check in and cancelled in good time.

Many thanks



You have posted this on the partner forum and we are unable to help with a specific booking.  Email booking.com using Inbox icon on Extranet to contact the help team.


Hello Chris Wiseman! Thanks for your question. I think the transaction may take some time. If you think there is something wrong with the process, please, contact the support via your extranet.