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Missing reservation
I had a guest back in May who cancelled the reservation the same day they were set to check in. The reservation was through Priceline, which I understand is part of Booking.com. I have tried searching many different ways for the reservation but am unable to find it anywhere. The guest is trying to dispute it but without the reservation details, I have no way to know what their particular cancellation policy was. Any advice?
You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us