Modifying cancellation fees
I've been with BC for many happy years. Lately I have had an abundance of late cancellations and no shows, so have decided to make our cancellation policy tougher. Sometimes, however, a future guest may have a legitimate reason to cancel (for example -- medical emergency or death in the family). I believe these are the exception rather than the norm. I'm going to go with pre-payment and let BC do the money management with the policy below--
You'll be charged 50% of the total price if you cancel after reservation and the total price if you cancel in the 30 days before arrival.
While I don't want to waive entirely the unfortunate guests with a legitimate reason (I know that's an option) I would like to have them pay something, say 30% of the total. Does anyone know if this is an option with BC?
Thanks for sharing your thoughts/understanding.