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More fake bookings than real ones

My girlfriend and I run a Hotel & Apartment building in Utah.  We have converted most of our units to apartments but maintain 7 very nice themed hotel rooms.  We do everything for 35 apartments and the 7 hotel rooms.. maintenance, cleaning, marketing etc.  So cleaning a hotel room for a booking is personal and time consuming.  That being said..

7 of the last 10 bookings have had invalid credit cards, disconnected phone numbers and did not show.  Overall 53% of all our booking have been that way... they are also mixed in with our 20% cancellation rate.  That means 26% of our total booking actually stayed with us. 

I can't think of what someone would get out of doing this but it is not normal and seems like a scam and very frustrating.  When it first started happening I contacted booking.com and they didn't even acknowledge it as strange.

Is/Has anyone experienced anything like this?  Possible reasons? solutions?

Thank you!

Jason Koetting

Kirk Hotel & Apartments

 

 

 

63 Replies

1
Carlmantell

We have a B&B in France and are constantly getting fake bookings from Morocco this year and when I consulted with Booking.com they were unresponsive. We don't take credit cards and when I asked Booking.com to cancel these reservations they informed me they can't make cancellations. My question is if they can't who can?

11 months ago
1
Cathy

I've been with Booking.com for 6 months now. Sick of the fake bookings. When I call Booking.com to ask them to cancel these bookings as they are obviously a scam, they treat me like I'm an idiot, and question why I think a booking is a scam. I explain the pattern is the same, and the booking details are very suspicious. The preferred language is always "Cantonese" but the person making the booking marks themselves down as being from a European country. I've had to wait to mark them as "no show". Luckily they have made the booking for that night. That's always the case. The nuisance value is starting to annoy me and now I'm debating whether I should suspend my property listing. If property owners were able to cancel bookings then we wouldn't have this problem.

8 months ago
1
Anna Diehr

I have had the same issues with booking.com. About 50-75% were fake or no shows which cost a lot of money for me and now booking.com is trying to invoice me on the no shows. Should I get a lawyer to help resolve this? I keep trying to resolve the issue but every time I talk to a representative they are unhelpful and the company altogether is unprofessional.

8 months ago
1
Cathy

You have to make sure that when you marked the "No show" you also ticked the box confirming that you were not charging the guest. If you didn't do that then booking.com can still charge a commission. If you didn't charge the guest's credit card then they cannot charge you. I would refuse to pay it and have them chase you. I agree, they are difficult to deal with as is their website, from a provider's perspective.On the other hand they make it very easy for the guest, which is part of the problem.

8 months ago
1
Info

don't count on any help from bookingcom with fake reservations. i have reported at least 3 obviously fake reservations where the name didn't match the country ie martinez from vietnam and a web-based phone number. i was told by bookingcom to get paid in advance. how? the "guest" doesn't respond to message sent through bookingcom's message service and they won't give the guest's real email, instead they offer to contact the guest on your behalf and guess what? they still do nothing! I've since disconnected my calendar from airbnb and the others and blocked out dates on the bookingcom calendar until bookingcom decides to do the sensible thing that air, vrbo and others have done years ago and at the very least charge a deposit on every reservation as it is made! I've lost hundreds of dollars due to the intelectual laziness of bookingcom but no more!

6 months ago
1
Kapinove Tourism

I am new with booking.com an I have the same issue. I manage a Hotel in Albania, and I have plans to grow the number of hotels, but it looks like its not as easy as I thought because every single reservation that I have got until now, was either fake or was canceled by booking.com or the guest.

I hope booking.com take this problem seriously, because it is a waste of time for us.

6 months ago
1
Qualityinnhawkesbury

past week been getting reservation with guest with one name and second name unknown ???today I get one reservation marked sample ??? is there a new trainee at Booking ??? making reservations and not canceling them ????

the credit cards are invalid I have to guess if the reservation is valid or not ,why am I wasting my time with this ,these room could have been assign to real guest

4 months ago
1
Enquiries

We have also been getting bogus enquiries always a very odd name 4 people 3 nights and very short notice. The quickest way i found to delete the booking was to email Booking.com and they cancelled the booking within a couple of hours.If we all do it maybe Booking will get fed up and actually fix this problem. Very annoying and must be some way of stopping this happening when they register surely.

3 months ago
1
Marketcrossalston

I am in UK and only have a single apartment. 90% of booking.com's are now fake.

The fakes are changing they are now listed as from Australia rather than Cantonese speaking.

3 months ago
1
Vallepacifico18068

When I have a booking, I immediately tell the client that the reservation is not complete until I have a deposit; otherwise the reservation will be canceled If I do not get a prompt response, I cancel right away.

3 months ago
1
Gayleeade

I have a three room guesthouse on the beach in Sumner, and after about six months of having no fake bookings, they have just started again. I have had about 8 over the last three weeks. And yes they have changed their format. I see from a comment above that they are now listed as being from Australia, and this is right all of the fakes are from Australia. Usually the town they are from is a signal, when I google the name of the town eg Brancepeth in Australia - there is no such place. Then I ask for a confirmation by message with a time of arrival and if they don't reply I cancel the booking. Very annoying but luckily there is always something that jumps out as being bogus.

3 months ago
1
Cathy

I stopped having this problem once I selected to have Booking.com take payment when they book. You can decide your terms for refund. If you select no refund then that will definitely get rid of the fakes.

3 months ago