Mr *** ***
Following the Covid virus outbreak Booking.com ignores the fact that clients who have travel insurance in place could claim from their insurance themselves in the first instance. Failure to include a clause that can protect Partners at no loss to the client, leaves the Partner with an unnecessary loss of rental income. Further, it raises the possibility of future bookings being cancelled without the Partner being able to cancel such booking without loss, simply as Booking.Com would want their commission. Only at the last moment is the booking then cancelled.
On our own website we advise clients that it is a condition of booking that they have in place travel insurance, which is a general condition with private renters and travel companies in the UK and elsewhere in the world. The first port of call for any claim should be with the travellers (client) insurance company and not simply Booking.Com crediting a client regardless. What Booking.Com is effectively doing is saving Insurance companies money from any claim at the expense of Partners. It would be helpful if Booking.Com could simply state it is a condition of booking that the client has travel insurance when booking a property, which is also in their own interest to do so. If Booking.Com want to be over protective then they could even go further to say that should a bona fide claim be refused by the insurance provider on the grounds of Force Majoure then Booking.Com will ensure protection and seek to obtain a credit for you from the private advertiser. This really ought to be Booking.Com's own insurance cover though and not always the loss to Partners. Clients only need to prove they had an insurance in place at time of booking and proof that the insurance rejected their claim. This is simple to do and serves to protect Partners. I do understand the crisis in the travel industry and what Booking.Com is effectively doing is killing PARTNERS off before the insurance has had a chance to compensate clients. This is grossly unreasonable and unfair to Partners. If all our bookings came via Booking.Com, it would be at a great loss. I therefore urge Booking.Com to urgently change the existing policy small print and put into the T&C for private property owners a clause that protects Partners as described above.