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my clients left after 1 night

Hello

I rent a villa, the guests arrive yersterday and after few problems, guests dont want to stay longer. They left this morning after the breakfast.

They paid 1 night, instead of 3.

The commission on booking.com is for 3 nights, i would like to pay the commision only for 1 night

May I know how I can solve this problem ?

Thank you

Best regards

Geradine

4 Replies

7
pibomarco

You'll have to contact Booking.com that guest stayed only one night (as agreed with the host). Make a request for a modifcation of their booking.
Call them or contact them via extranet.

1 year ago
1
Judy Keuning

You can amend the booking on the extranet

Open the reservation by clicking the clients name in blue,

On the right under "Update this Reservation" click on 'change dates and prices' it will open an option where you can change the check out date, and then you will only be billed commision for the amended dates.

1 year ago
7
pibomarco

I have this feature disabled for my property. Can not click the button for past and future bookings.
Would be nice to manage this manually.

1 year ago
1
Gsengmealy

Thank you so much Judy, very easy to change.

best regards

geraldine

1 year ago