My Curmission needs adjustment

Dear Partner Good morning ,Hope your fine,Kindly help me with the following problems that i have, it is very urgently, -First ,i dont have a Exanet account,i cant reach booking .com financial department. -Second is regarding booking no *** *** ***.,Guest book within 30 min and he wanted to arrive on the same date without get confirmation from us,,,so i failed to confirm this booking ,1st reasons it was full booked,2reasons we don`t accept baby and they has baby with 3years, this is order from goverment,so we could`nt,,,,,,so am still wounder your coming up with curmmision charges please can you clear this.and remember that i didint receive any payment from this guest,as you know he didin t mention up payment details. -Third Booking *** -*** *** ,,their check in was 30Dec 2020,,,,,and booking has been cancelled on 14Dec 2020, there is indeed a legitimacy for you to charge,or at the moment we are working on oppression like this, I ask for accuracy in this invoice. -Forth Booking *** *** Their check in was 24Jan 2021,,,,and guest agreed to cancell their reservation on 23 Jan 2021 02:13 pm,,,,,,and this booking you have also placed a charge on our invoice. .I am requesting correction as well, I believe my request will be processed soon so that I can make a payment, Remember your payment will be delayed if you are late to help me..