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1
My customer cancelled her reservation and I want to give all money back
Reservation was for ***. Please transfer back all the money paid.
br,
Marja
Reservation was for ***. Please transfer back all the money paid.
br,
Marja
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
Hi Marja
You cannot post action requests on here. Nothing will ever happen.
You actually can do this yourself so long as its not check-in date or after.
Then you must phone or message BdC Support, see guide below.
Self Service:
You can try my cancel procedure first and if they dont want to cancel i suggest you find them somewhere else or ring Partner Support (see guide below) and have them look after it.
If BdC get involved you will be paying for relocation.
Quick Guide :
Literally that simple.
The only typical time you cannot use this, is when the Request Cancel is greyed out.
That is usually because of :
Else phone BdC Support if the guest does not action the notification after 3-5 days.
Side Note: if you enable Deposits, and they do not pay the deposit within X hours or x days, you can use option 1 on the Request Cancel to void the booking.
Then phone BdC Support when its very close to check in date and they will manually void it for you.
Kind Regards,
Be Safe, Be Well
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