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My evaluation of the reply score to booking.com = 0%

How to get booking.com to actually answer our messages? I have tried for almost 3 months to get a solution on a problem where guests have been able to pay online to booking.com - but we cannot charge the virutal credit card as we only use izettle. Izettle does not offer this function to charge a card that is not present. Booking.com refuse to give me a solution to the problem - they hardly answer and when they do they do not tell me what to do. Can I send them an invoice? If yes to where? It is quite enoying that they do not help out, but we as partners have to find the solution for eachother.... Thanks for any kind of help.

5 Replies
61 Views

8
fluff

If you wish BDC to take payments for you but are unable to process virtual cards, you need to switch to their bank transfer system. 

Under this system BDC will transfer monies to you once a month. All check outs from a particular month will be paid on the 15th of the following month.

Depending on which country you're in, there should also be a telephone number you call for support, this is listed on the right hand side of the messaging (with booking.com) section within extranet.

+1
1 year ago
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BIRK husky B&B

Looks like this is not an option in Norway. Only virtual card - witch we cannot charge. BDC do not offer to just transfer the money to our account once a month.

1 year ago
1
BIRK husky B&B

I wonder why they just do not answer me and tell me this themselves? ...very strange customer care...

1 year ago
8
fluff

The support via the messaging on BDC seems to be very variable by country. Most of the time ours is OK apart from some inane, robotic answers chosen incorrectly from the standard answers list. 

ORRRRR the dreaded "Your enquiry has been passed to a specialist on this subject who usually edit-won't-end edit answer..."

1 year ago