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Hi! -Sadeghi-Parvane and welcome to the forum. Sorry to hear about your struggles. It's most unusual. Maybe you should call your local BDC office and ask for them to support you.Wish you luck...
How can I find BDC number?
Sorry for late reply. I had no internet connection. Please check this link. Hope you can contact BDC.https://partnerhelp.booking.com/hc/en-us/sections/202937405-Contact-us
Wish you luck.