We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

need to active virtual card

hello sir/madam,

                          need to active virtual credit card booking no.***

-1
2 Replies
28 Views

10
BrookAve

 

Hi

 

Welcome to Partner Community, friendly reminder you are only addressing partners and communities team and not a direct line to BdCSupport or Finance Teams, who eill never see this.

 

Also do not post phone numbers, booking numbers or guest details.

 


 

 

As of yesterday, we have decided to change the activation date for our VCC to one day after check-in, so we kindly suggest to give it a try on the second day of stay of your guest.

Moreover, please be aware that the amount is stored in the VCC for 18 months, so it is a secure payment.

Last but not least, we kindly recommend you to NOT send any request to our Financial Department as above mentioned, as they aren't the ones in charge of issuing the Virtual Credit Card on behalf of the guest.

 

8 months ago
1
The West End Hotel

I have a VCC that checked out today and it is still declining.

8 months ago