We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Need guests’ card details

why am I still being denied a guest’s credit card details when our policy states that payment will be charged for booking not cancelled within required time, no show etc?

1 Replies

Leandri Klopper

Hey Burraburoon ,

Sorry to hear about your struggles.

Can you explain a bit more though? Did you not receive card details for a booking at all, or did the guest cancel and now you are not able to view the card details?

You can change your payment policy to card payments only under Property -> Policies.

Best of luck

2 years ago