We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Need help with the reservation *** name Miguel Espino

*** will be adding another night, but I dont see any new reservation. His old reservation for 6/23-6/24 is locked and I cannot just add another night. Which means I have to check him out. So I made a new reservation for him but his card is declining. Please help.***

3 Replies
27 Views

10
M Adamopoulou

Hello,

This is only a Partner Community...I think you should contact BDC directly...

+2
4 months ago
1
LQ GM

Ok, thank you

4 months ago
10
BrookAve

The right way:

  • Option 1  phone partner support and tell them guest requested to extend by one night and you have availability (same or other room)
  • Option 2: handle it directly and separately, i.e. it has nothing to do with BdC. similar to if it was a direct booking.

VCC cannot be charged before check in day 2.

Kind Regards

+1
4 months ago