1

No bank details under the financial tab?

I've got a new listing, first time on booking.com. I do not see any option to add a bank to get paid. Searching help using different words always says to go to Bank Details under the Financial tab to set it up. I do not have Bank Details as an option. Am I missing something?


10
BrookAve

 

Hi Alan Dacey

 

Its Finance > Getting Paid

 

Mine has:


Payments by Booking.com [Active]                Getting paid

You're now ready to start receiving guest reservations with Payments by Booking.com.

 

We have been collecting payments for all your reservations since XXXXXXXX

 

You will receive a bank transfer four times a month. After your guest checks out, you'll be paid by bank transfer within 10 working days. If you’d like to learn more about Payments by Booking.com, you’ll find a host of helpful resources including FAQs and tutorial videos in the Partner Help Centre.

 

  • Bank Country/Region
  • Bank name
  • IBAN
  • Account holder name

 

 

 

 

 



Kind Regards

 

TIP: Add your property link to your partner profile. Its helps other partners assist you .

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 

If you need direct support use Partner Help Contact Us in the footer of this page.

Or Extranet > Inbox >booking Messages . Click on Contact Us.

10 months ago
1
Alan Dacey

That's the thing. I have no bank transfer set up because I can not find where to do that. I do not have the 'Getting Paid' option under the Finance tab.

+1
10 months ago
1
Ignacio Gonzalez

I'm the same, no option to add bank details..looks like it is only available in certain countries.

8 months ago
1
Tim Hornsby

Me neither and worse still I have had people stay and thought that Booking.com were collecting the money and they are not.  Help...

+1
10 months ago
B.
Community Admin

Dear Tim Hornsby! Thanks for posting in the Community!

 

To be able to opt in to Payments by Booking Bank transfer, you need to select that you do not accept credit card payment at your property. You can do so under "Property" tab - "Policies" (scroll down to "Guests payment options"). Only then Payments by Booking option will be offered to you. 

 

Best regards!

10 months ago
10
BrookAve

If you didnt enable payments  by bdc then no.

10 months ago
1
Tim Hornsby

You can't enable payment if there is no 'getting paid' on the finance tab can you?

10 months ago
8
Aaltje B.

It seems different method in different countries. Check within your country what they allow. 

 

Greetings, 

Aaltje B. 

+1
10 months ago
1
Tim Hornsby

I'm in the UK were they do allow it.

 

10 months ago
B.
Community Admin

Dear Alan Dacey! Thanks for posting in the Community!

 

Unfortunately, some countries do not yet have access to the Payments by Booking system. In this case you will have to receive a direct payment from guests. You can find information regarding guests payment options for your property under "Property" tab - "Policies" (scroll down to "Guests payment options").

 

Best regards!

10 months ago
1
Ignacio Gonzalez

BOOKING.COM shouldn't allow us to set up our listings if we cant use any other option than cash directly from the guests. I am with Airbnb years and it works wonderfully. very surprised booking.com is so behind the game. I will be deleting my properties after this guest arrives...IF this guests arrives seeing as I have no deposit or payment at all. 

8 months ago