1

No booking or guest but commission invoiced

I never got any guest ever through booking.com. What is this ghost booking/stay/invoice that i have got (for a ghost stay in november 2019)?


9
Sharonpowney

You have posted this on the partner forum so we are not able to help with an invoice query.  Contact the booking.com help team using Inbox icon on Extranet. 

In the Finance icon on Extranet if you look at the invoice there will be a detailed statement which shows what the commission is based on.