No communication with Guest - reservation without prepayment/cash
We rent a property on Curacao and we have another booking from guests who are not responding to any of our messages on booking.com. We have welcomed them to our house and requested details on payment arrangements, deposit, and if they need airport transfer etc, and what kind of baby bed they need....
They havent responded to a single message for a month now and they have booked for 2 weeks in May 2021.
We can only ask for cash payment at arrival at the moment (limited by booking.com) and we have had similar situation few months ago, guests didnt show up.
We dont have any contact info of the guests, no tel phone, no prepayment. no credit card number. Is there a way we can get in contact via booking.com or ultimately cancel the booking because we dont want to risk another no show, if there is no communciation with the guest at all.