no credit card info
Three reservations came in today with this notice when I tried to access the guest's credit card information. I notifies all three guests and only one contacted our property directly stating that she put her credit card info in on booking.com, but she would give it to me over the phone. "Your guest's credit card details aren't available. There was a problem retrieving the credit card information."
I only have a limited number of rooms on my small property. I can not leave 3 or 4 empty without a credit card. Booking.com won't let me cancel or mark the credit card section without any cc number.